- When can i receive my order?
In light of the current COVID-19 situation, delivery times may be longer than usual. Shipping within Malaysia will take up to 5 business days Shipping Internationally will take up to 12 business days
- Will I be charged customs and import duty for my parcel?
Fees paid during checkout do not include customs and import duties (duty delivered unpaid). Your parcel may be subjected to customs inspection and the assessment of duties and taxes will be in accordance with local regulations. If taxes and/or duties are incurred for your parcel, you will be responsible to cover the duties and taxes before delivery can proceed. If you refuse the parcel upon delivery or if the parcel is unclaimed, the fees incurred for the return of the parcel (duties, taxes, return fees) will be payable by you before re-delivery can be arranged.
- How do I change my delivery information?
You will not be able to amend your delivery info for an order once your order is placed.
If a change of delivery address is required, please drop us a message at [email protected] for further assistance. We will not be able to change the delivery address once the item is shipped.
- What happens if I missed my delivery?
After 3 delivery attempts, or if it has exceeded 21 days from dispatch date, whichever is earlier, the parcel will be returned to Maison de Poupée
If you've any trouble receiving your order, please reach out to us at [email protected], or drop us a text on WhatsApp (+6012-492 0129).
- Do you deliver internationally?
Yes, we deliver globally.
- How do I check the delivery status of my order?
All our deliveries are handled by DHL.
Click here to access DHL's tracking platform (https://www.dhl.com/en/express/tracking.html)
Enter your tracking number into the parcel tracking number field to track your parcel.
- Can I change or cancel my order after confirmation?
Amendments or cancellations can't be made once your order's been confirmed.
Upon confirmation of the order, our team at Maison de Poupee will contact you via your mobile contact number to finalise your measurement details and delivery address.
- I received a defective item, how do I request for an exchange?
We're incredibly sorry you received a defective item.
For defective items, you'll be sent a return postage label to return your order. Please make sure your items are unworn, unwashed, unaltered, and still have their tags on.
Please drop us an email at [email protected] or drop us a text on WhatsApp(+6012-492 0129) within 30 days from the delivery date with the following info:
- Your Order Reference
- Photo of the defect