Refund Policy

Thank you for shopping at Maison de Poupée.

If you are not entirely satisfied with your purchase, we are here to help. Please note that we have a non-exchangeable and non-refundable policy. If the fitting is not to your satisfaction, please ship them back to Maison de Poupee for alteration at your own cost.

  1. Returns
    You have 14 calendar days to return an item from the date you received it.

    To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

    Your item needs to have a receipt or proof of purchase.

  2. Refunds
    Refunds are not permitted.

  3. Exchanges
    Exchanges are not permitted for dresses.

    Exchanges are permitted for textiles. Please refer to the returns policy on how to return and exchange your purchases.

  4. Shipping
    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

    Please address all returns to :

    Maison de Poupée
    11 China Street Ghaut,
    10300 Penang,

If you have any questions on how to return your item to us, contact us.

Maison de Poupée

Tel: +604 264 3314
Email: info@maisondepoupee.com

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