Refund Policy
Thank you for shopping at Maison de Poupée.
If you are not entirely satisfied with your purchase, we are here to help. Please note that we have a non-exchangeable and non-refundable policy. If the fitting is not to your satisfaction, please ship them back to Maison de Poupee for alteration at your own cost.
- Returns
You have 14 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
Your item needs to have a receipt or proof of purchase. - Refunds
Refunds are not permitted. - Exchanges
Exchanges are not permitted for dresses.
Exchanges are permitted for textiles. Please refer to the returns policy on how to return and exchange your purchases. - Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Please address all returns to :
Maison de Poupée
11 China Street Ghaut,
10300 Penang,
Malaysia.
If you have any questions on how to return your item to us, contact us.
Maison de Poupée
Tel: +604 264 3314
Email: [email protected]